Answered By: Ilyana Brewer
Last Updated: Jun 14, 2016     Views: 14

I get the message that I am "not allowed to use this resource..."

These resources are offered only to WSU faculty, staff and students.   If you are not affiliated with WSU we cannot provide remote access.

We try to license resources for access by all of the WSU campuses, but there are many exceptions.  If you are receiving the message that "You are not allowed to use this resource as it is not licensed for use by your campus." then that probably means that your campus was not able to be included in the license for the resource.  If you think that you are receiving this message in error, please contact the circulation department at (509) 335-9672 and they can check to see if your patron record has been assigned to the correct campus.  Please tell them which campus you are affiliated with when you contact them.

 

I get the message that my "browser is not accepting cookies"

Please consult the zzusis Portal Browser Requirements page.

To set your browser to accept cookies, please see this Yahoo help page: https://help.yahoo.com/kb/SLN2916.html

 

I receive a "Not Found" or "Page cannot be displayed" error message.

A "Not Found" error message is usually due to a Firewall blocking access to the ports that our Database and Proxy Servers use. This error could display as "Page not found", "404 Not Found", "Page cannot be displayed", or "Server Not Found" depending on your browser and settings.

If you are using personal firewall software, such as "BlackIce, Tiny, McAfee, Microsoft Internet Connection Firewall, or Norton Personal Firewall, you may need to configure your firewall as described below. Alternatively you can temporarily turn off your firewall, but we accept no responsibility for any attacks on your system while your firewall is inactive. Please refer to the documentation that came with your firewall application.

If you are behind a corporate or institutional firewall, you may need to contact your systems administrator with the port information listed in the table below. They can then configure the firewall to allow your computer to communicate with our servers on these ports.

Required Ports:

PORT (TCP)

HOST

ADDRESS

SERVICE

8331

lib6.wsulibs.wsu.edu

134.121.5.234

Database lists and search functions

8888

lib6.wsulibs.wsu.edu

134.121.5.234

Ejournal lists and search functions

6443

ntserver1.wsulibs.wsu.edu  

134.121.161.15  

SSL authentication

2050 - 6000  

ntserver1.wsulibs.wsu.edu  

134.121.161.15  

Journals and Databases access

Note that Windows XP Service Pack 2 enables Windows Firewall by default. See Microsoft's web pages for advice on how to troubleshoot Windows Firewall settings.

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